Pricing Structure
1. Product Price
Every product you find on my platform is carefully curated by me. I prioritize quality and uniqueness, ensuring that you receive not just a product, but a piece of my creativity.
Creating custom products is not cheap. There is an added cost as my printers have to completely change the setup of their systems to accommodate my products. The more custom and unique a product is, the higher the cost is to produce it.
My product prices are determined with fairness in mind, reflecting the craftsmanship, creativity, and attention to detail that goes into each item. My prices will change depending on how many items I order at a time. When ordering in bulk, the more items I buy, the lower the cost is for me per piece. As Sumner Lane grows, I hope to be able to offer even more competitive pricing since my ordering quantities will increase.
2. Shipping Costs
As a one-person operation, I strive to offer reliable and affordable shipping options. My shipping costs are calculated based on the actual expenses incurred, and I work hard to negotiate the best rates for you. I pay extra for a third party shipping system in order to get the lowest rates. Your shipping charges will be clearly outlined during the checkout process, giving you the transparency you deserve. I currently offer free shipping in order to keep costs bearable for the average consumer. The cost of shipping is partially worked into the price of my products.
3. Taxes
I aim to keep the reality of taxes as straightforward as possible. The applicable taxes will be clearly displayed during checkout, and any complexities will be explained to ensure a hassle-free experience.
4. Discounts & Promotions
Being a small business allows me the flexibility to provide personalized discounts and promotions. Keep an eye out for exclusive offers that reflect my gratitude for your support. These discounts will be automatically applied at checkout, making your shopping experience even more enjoyable.
5. Returns & Refunds
My commitment to transparency extends to my return and refund policies. As the sole operator of Sumner Lane, I am directly involved in ensuring your satisfaction. If you have any questions or concerns about returns, my policies are designed to be fair and accommodating. I do not offer returns at this time, due to the nature of my products. However, if you receive a damaged item, I am always willing to make things right and send you a replacement. I am never one to be stingy when it comes to product/delivery issues. I believe this reflects in my 4.9 star rating after sending out thousands of journals in just a few short months.
Your Feedback Matters!
As a small business, I value your feedback immensely. Your insights help me grow and refine my offerings. If you have any questions about my pricing structure or suggestions on how I can better serve you, please reach out to me directly.
Thank you for supporting Sumner Lane. Your decision to shop with me not only sustains a small business but also contributes to a more personal and meaningful shopping experience.
Happy shopping!
Kiralyn Mulloy, Creator of Sumner Lane